Privacy Policy

When Collecting Information

Personal information will be collected appropriately, lawfully, fairly and sensitively and wherever possible, directly from yourself and with your consent. It will only be collected for a clear and express purpose.

At the time of collection or as soon as practical afterwards we will advise you of:

a) The purpose for which the information was being collected;
b) Any types of organisations or individuals that we may disclose information of this kind to;
c) Your right to access your personal information held by us;
d) Any law that requires us to collect the information;
e) The main consequence to you, if any, if all or part of the information is not provided.

In the event that it is not possible to collect the information from you, we will take all reasonable steps to inform you of what was collected and how the information was obtained.

When Using and Disclosing

Your personal information will be used or disclosed for the purpose for which it was collected which will include correspondence from us to you in the form letters and/or email. It may also be disclosed to service providers who provide administrative, computer and other services to us in connection with the operation of our business. These providers have a duty to keep such information confidential and secure.

It is also our intention from time to time to provide you with information in relation to new products or services available within our group. This is considered to be a secondary use and requires your consent. This consent can be obtained during a telephone conversation and noted on your file or on the appropriate computer system. Consent can also be requested on the application form at the time of collecting the original information.

If you do not wish to receive this subsequent information, please contact us.

Data Quality

Periodically we will ask you to confirm the details we hold on file.

Data Security

We will take reasonable steps to protect the personal information we hold from misuse, loss and from unauthorised access, modification or disclosure. Access to records will be restricted to staff who require access to them to perform their job and access to computer files will be via password security.

Access and Correction

You may request (in writing) access to the information we hold. You are entitled to make corrections to any information that can be proven to be inaccurate. For this reason it is important that you are able to confirm your identity when wishing to access your personal information.


You are able to ask questions regarding company services without giving identifying information such as a name, address and phone number. However, it may be difficult to supply a great deal of relevant information when we do not have your particular details available.

Transport of Data Flow

If information is forwarded on to another individual or organisation outside Australia, it is our responsibility to ensure that protection is in place either under the privacy legislation in the receiving country or through the implementation of a contractual arrangement.


If you have a complaint concerning the way in which your personal information is being handled or have any other queries we will respond on a timely basis.